FAQs

1. Click on ‘Create account’
2. Enter a referral code (if you don’t have any code please contact support)
3. Set up a Login Pin that is 8 digits long with at least one upper case and one lower case alphabetic letter
4. Set up a 6-digit payment Pin
5. * Backup your 12 mnemonic phrases *
6. Select the 12 mnemonic phrases in order

Download Google Authenticator

Step 1: Browse to play store/app store

Step 2: search Google Authenticator

Step 3: Install

Step 4: Open

Step 5: Key in your payment pin

Step 6: Scan the barcode / copy the code number (under the barcode)

Activate your Google Authenticator

Step 1: Login to your Google Authenticator again

Step 2: key in your payment pin

Step 3: Key in the 6 digit Google Authenticator at Google code

Step 4: Click activate button

You will need it for every transaction
Google Authenticator is a free security app that can protect your accounts against password theft. It is easy to set up and can be used for 2FA (Two Factor Authentication).

* Please take note that BACK UP 12 mnemonic phrases*
You might need it while you reset password

Under Settings > Google Authenticator > Lost your Google Authenticator.

Input your 12 Mnemonic phrase to unbind your previous google authenticator.
You can now set up a new google authenticator on your device.

Retrieve 12 mnemonic phrases
Browse to setting > Mnemonic> key in your payment password and enter Google code

Step 1: You need to credit your coin into Cloud 2.0 your wallet

Step 2: Click on Project and select the coin you have in the wallet

Step 3: Enter the amount you want to invest

Step 1: Browse to the home page and click on ” Referral Code” copy

Step 2: Send the code to your friend

Step 3: Ask them to sign up with your code

Step 1: Browse to CloudOTC

Step 2: Login your Ribbons account and sell your CTO

If you wish to obtain a CloudPrepaid Card, please ask for assistance from the Customer Service Live Chat officer.

If you wish to obtain a CloudSim, please ask for assistance from the Customer Service Live Chat officer.

If you wish to obtain a CloudNFCcard, please ask for assistance from the Customer Service Live Chat officer.

You can log in to your cloud account and click on Cloudchat, and type in the message you would like to chat with support

It will be updated after 24 hours

If you have forgotten your login or payment password:

Step 1: Go to the main login page
Step 2: Click ‘Retrieve password’
Step 3: Enter the 12 mnemonic phrases in order with a space between each word.

DO TAKE NOTE that if you have lost the mnemonic phrases we have no ways of recovering your account for you, so please take good care in safekeeping it.

Under Settings in the side menu of the app.

Step 1: Launch your application and go to ‘Super Wallet’
Step 2: Click on each Cryptocurrency to see more details on it.
Step 3: Click ‘Deposit’ and you will find your address for that Cryptocurrency.

To ensure relevancy, always get your address from your wallet in the application.

Currently, Cloud Wallet only support the digital currencies that are listed in the application. We are actively working to support new digital currencies. Stay tuned!